SUGGESTION, COMPLIMENT OR COMPLAINT?
GET IN TOUCH WITH US
Al Baraka Bank is committed to Excellent Service Delivery. We encourage you to share your Al Baraka experience with us.
Saturdays 8:30 AM – 11:30 AM
Saturdays 8:30 AM – 11:00 AM
Athlone branch is closed for prayer on a Friday from 12:00 PM to 14:30 PM
If we do not resolve your complaint internally to your satisfaction, you may approach the relevant Ombudsman or regulator on the following channels listed below:
Financial services (banking, credit and insurance) related complaints –
The National Financial Ombudsman
Tel: 0860 800 900
Email: info@nfosa.co.za
Website: www.nfosa.co.za
Advice/Intermediary services or product related complaints –
Financial Advisory and Intermediary Services Ombud
Tel: 0127625000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Conduct related complaints –
Financial Sector Conduct Authority
Tel: 0800 203 722
Email: info@fsca.co.za
Website: www.fsca.co.za
Credit related complaints –
The National Credit Regulator
Tel: 0860 627 627
Email: info@ncr.org.za/complaints@ncr.org.za
Website: www.ncr.org.za