Website and Online Platform means our websites, mobile applications, channels, pages, or accounts that we operate on social media sites (e.g. Twitter) and any other online interactions you may have with us.
2. What information do we collect?
We will only collect, disclose, collate, process and store ("use") your personal information with your express consent unless legally required to do so and will only use such information for the lawful purpose for which it is required.
Whenever you use our website, complete an application form, contact us, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.
"Personal information" in general refers to information that identifies (whether directly or indirectly) a particular individual or juristic person. This information includes, but is not limited to, details such as name, age, ID numbers, registration numbers, addresses and other contact details, e-mail addresses, liabilities, income and payments records, financial information and banking details such as account numbers.
We will disclose the specific purpose for which we use your personal information. The Bank will not use your personal information for any other purpose unless you give us your express consent to do so or unless we are allowed to do so by law.
The type of information that you will be asked to provide will vary according to the products or services required.
3. Why does the Bank need this information?
We use your information to identify you and to offer you a better service. It is also necessary so that we may contact you in the event of a query. We may use your personal information to bring to your attention details of our other services and products, where you have consented to being contacted regarding marketing information. The more we know about you, the better we can take care of your
4. How do we safeguard your information?
We take our responsibility to protect your personal information very seriously. The Bank uses physical, technical, and procedural safeguards that comply with applicable legal standards to secure your information from unauthorized access and use, alteration, and destruction.
It is important to note that we may store your personal information in our information database regardless of where in the world it is hosted, including South Africa or any foreign country. In all instances, we will ensure that the information is protected and safeguarded according to reasonable and accepted standards.
5. When do we share your personal information?
The only instances in which the Bank will disclose your personal information without your consent is when it is:
a) Required by law
This is relevant to government tax reporting requirements or in terms of a court order or if required in terms of legislation or in accordance with the common law.
b) In the public interest
Sometimes we may be requested to disclose your personal information for matters of public interest,
e.g. to assist in the prevention of crimes. In these circumstances, we will take every precaution to ensure the authorities involved have justifiable reasons to make such a request.
c) Required for Credit Bureau
We are required to disclose information to credit bureaus about your personal obligations owed to us.
d) Necessary to protect the Bank’s interest
In certain instances, basic procedures that protect our interests sometimes lead to the disclosure of specific customer information to third parties.
6. Maintenance of your Personal Information
The Bank has established procedures to ensure that your non-public personal information is as accurate and complete as possible, in accordance with reasonable standards. If you believe that our records contain inaccurate or incomplete information about you, please notify us via our Customer
Services Call Centre in order to make the necessary amendments. Please note that it will only be possible to make certain changes once we have received the necessary supporting documentation. For further information on your rights to request whether the Bank holds any of your personal information, your right to access your personal information, to correct/update your personal
information, to request for deletion of your personal information or to object to the processing of your personal information, please refer to the Bank’s Promotion of Access to Information Manual available on our website.
7. Third Parties
Our related companies or third-party service providers, who are bound by our confidentiality undertakings, may from time to time perform certain business activities on our behalf, and may as a consequence thereof, become aware of your personal information. You agree that we may share your personal information with such third parties to enable them to perform the business activities for us.
We will take all reasonable steps to ensure that third party service providers with whom we share your personal information treat such information with the same degree of care as we do.