Treating Customers Fairly (TCF)

 

At Albaraka Bank, Treating Customers Fairly is more than just a principle — it’s at the heart of everything we do. We are dedicated to serving you with excellence and ensuring that your experience with us is always positive and rewarding.

  • What you can Expect from Us:

    • Respect and Fairness: We promise to treat you with dignity, respect, and fairness, no matter your background or circumstances.

    • Clear Communication: You will always receive clear, honest, and transparent information to help you make informed financial decisions.

    • Relevant Products and Services: We offer products and services that are tailored to your needs, ensuring they are responsible and beneficial for long-term relationships.

    • Support: Our Team is here to support you with empathy and professionalism, especially when you need advice during financial difficulties.

    • Timely Responses: We are committed to responding to your complaints promptly and providing you with the necessary Ombudsman details to help resolve any issues.

  • Our approach is guided by the values we live every day:

    • Innovation: We continuously improve our products, services, and processes to serve you better.

    • Development: We empower our people and customers to grow through knowledge and opportunity.

    • Trust: We build strong, lasting relationships through integrity, transparency, and reliability.

    • Agility: We respond to your evolving needs with speed, flexibility, and proactive service.

    • Partnership: We walk alongside you on your financial journey, working together to achieve shared success.

Should your experience ever fall short of these values, we encourage you to share your feedback so we can continue to improve our service to you.

Your satisfaction and trust are our top priorities!!!